Order and Shipping

How do I track my order?

Once your order has been shipped, you will receive a confirmation email containing the tracking number. You can use this number to track your order through our website or the carrier’s tracking system.

What are the shipping options?

We offer standard and expedited shipping options. The delivery time and cost will vary based on your location and the shipping method selected during checkout.

Do you offer international shipping?

Yes, we ship internationally. Please note that shipping rates and delivery times vary depending on the destination country.

How long does it take to process an order?

Orders typically process within 2-3 business days. Custom orders may take longer, as specified in the product description.

Can I change the shipping address after placing an order?

If your order hasn’t been shipped yet, you can change your shipping address by contacting immediately.

Products

Are all your products made from genuine crocodile leather?

Yes, all our products are crafted from 100% genuine crocodile leather, sourced ethically and sustainably.

How do I know my shoe size?

You can refer to our sizing guide available on the product page, which helps you choose the correct size based on your measurements. You also can contact us via mail.

Do you offer customization on products?

Yes, we offer customization on select products. Please contact us for more details and to discuss your requirements.

How do I care for my crocodile leather products?

Crocodile leather should be cleaned gently with a soft, dry cloth and conditioned periodically with a leather conditioner suitable for exotic leathers.

Are the colors of the products on the website accurate?

We strive to display our products as accurately as possible, but the actual color may vary slightly due to different monitor settings.

Returns and Refunds

What is your return policy?

We accept returns within 30 days of purchase, provided the items are unused, in their original condition, and with all tags attached.

How do I return an item?

To return an item, please contact our customer service to initiate the return process and receive a return authorization and shipping instructions.

How long does it take to receive a refund?

Refunds are processed within 7-10 business days after we receive the returned item. The refund will be issued to the original payment method.

Can I exchange a product?

Yes, if you wish to exchange an item for a different size or color, please contact us and we will assist you with the exchange process.

What if my order arrives damaged?

If you receive a damaged product, please contact us immediately so we can resolve the issue promptly.